Terms of service.

UPDATED 1 JAN 2025

 These Terms and Conditions are a binding legal agreement between the Customer (hereinafter referred to as “you” and “your”) and AMH Services Limited trading as Cosy Cottage Service (hereinafter referred to as “we”, “us”, “our”).

AMH Services Ltd. reserves the right to modify these Terms at any time, and that any such changes will be effective immediately when we post the modified Terms. Your continued access and use of the Cosy Cottage Service after we post the modified Terms will constitute your consent to be bound by the modified Terms.

 You should review all terms & conditions carefully and seek your own advice or counsel with respect to the meaning or consequences of any terms.

1.      KEY TERMS

  •   "CUSTOMER" means the customer who contracts with us for the provision of the Services.

  • “AGREEMENT” means the Client Information Form and these Terms and Conditions which together form the agreement between you and us for the provision of Services.

  • “DOG” means the dog you own, or are responsible for, and that is the subject of this Agreement, and as set out in the Client Information Form.

  • “PRICE” means all fees and expenses supplied by us to you and includes all products further identified in any invoice issued by us to you, which invoice(s) are deemed to be incorporated into and form part of these terms and conditions.

  • “SERVICES” means the services provided to the Customer including, but not limited to, providing boarding facilities for your Dog (“Boarding”, “Day Care”) & Dog Training.

  • “SITE” means website.

  • "CONTENT" means text, images, graphics, data, software, audio, video, information, documents, compilations or other materials.

  • "THIRD PARTY PROVIDERS" mean AMH Services Ltd. third party contractors, distributors, agents, merchants or sponsors.

 

2.        FINANCIAL

2.1  Quotes

 Quotes are valid for 30 days from the date of issue; and

(a) we reserve the right to alter the quotation because of circumstances beyond our control;

(b)  where additional Services are required by you in addition to the quotation, you agree to pay for the additional Services.

2.2  Price

(a)     full payment of the Price for the Services must be made at the time of booking and in advance of the commencement of the Agreement;

(b)    the relevant period in relation to Boarding is set out in the Client Booking Form;

(c)     minimum Boarding periods may apply;

(d)    if by mutual agreement, a Boarding period is extended, payment must be made in advance of the extension of the relevant period.

2.3  Cancellation Policy

(a)  a full refund is applicable if a booking is cancelled before 12pm, 14 days before the Service begins;

(b)    50% refund if cancelled after 12pm, 14 days before the Service begins;

(c)     no refund if cancelled on or after the day the Service is due to start;

2.4  Debt Recovery Fees

(a)     in the event of any un-paid fees you shall pay all costs, expenses and charges including legal costs that are incurred by us in recovering any money owing to us by you.

 

3.            ELIGIBILITY

(a)     services may not be appropriate for all dogs. It is incumbent upon you as a customer to share any and all relevant information about your dog, including but not limited to behavioural issues, medical issues, allergies or other conditions;

(b)    you acknowledge that it is your responsibility, to determine if the applicable Service is suitable for your pet;

(c)     we reserve the right to refuse to provide Services to any Dog at any time at our sole discretion.

 

4.            OUR OBLIGATIONS

We agree to ensure the physical, health and behavioural needs of your Dog are met in accordance with the requirements outlined in the NZ Animal Welfare Act 1999. These include;

(a) ensure the welfare of your Dog is properly attended to;

(b) ensure your Dog is supplied with proper and sufficient warmth, food and water;

(c) provide the necessary attention and veterinary care as soon as is practicable for your Dog in the event of any sickness or injury;

(d) make reasonable efforts to contact the Customer or their emergency contact to notify of any significant events (e.g. behavioural, medical).

 

5.        YOUR OBLIGATIONS

You agree to:

5.1  Basics

(a) ensure your Dog is registered with the local authority;

(b) ensure your dog is vaccinated, wormed and has been appropriately treated for fleas and other parasites and provide the relevant documentation when required to do so;

i. consent to us administering worming, flea or other parasite treatment at any time and reimburse us for the cost of the administering treatment;

ii. acknowledge & agree that where your dog introduces fleas or other parasites into our home, you will reimburse any costs incurred thereto. These costs may include, but are not limited to, costs associated with treating our resident animals and/or home for fleas/parasites or flea/parasite prevention;

(c). provide sufficient nutritious food for the duration of your dog’s stay;

i.  consent to us providing food for your Dog at any time and reimburse us, for the cost of food to your Dog at any time.

5.2  Behaviour

 (a)  share all relevant behavioural information about your dog, notify us of all behavioural needs or changes;

(b) ensure your dog has received adequate training  & experience to comfortably use our Service as per our eligibility criteria, e.g. well mannered & socialised, walk quietly on a lead, non-destructive, minimal barking;

(c)  be responsible, and indemnify us, for any loss and/or liability suffered by us as a result of any incident in which your Dog has participated (including property, contents and any infringement of the Dog Control Act 1996).

5.3  Veterinary

 (a)     notify us of all relevant medical conditions and provide all medication to ensure your Dog receives the necessary treatment to alleviate any unreasonable or unnecessary pain or distress;

(b)    authorise us to obtain and authorise the provision of veterinary care for your dog in an emergency situation where you or your emergency contact (if provided) cannot be reached;

(c)     meet all relative costs of veterinary care, including transport to and from any veterinary clinic (we choose at our sole discretion) in the event your Dog requires any veterinary attention, surgery or care;

(d)    consent to us sharing all medical or other information in relation to your Dog with any veterinary clinic (we choose at our sole discretion) and/or other medical institution to provide any veterinary or other treatment for your Dog;

(e)     meet all relative costs of veterinary and/or other medical care in the event your Dog causes injury to another Dog and/or person that may require veterinary and/or medical attention, surgery or care;

(f)       If we request you to authorise medical care for your dog and you refuse, you release us for any injury, damage or liability arising from failure to seek such care.

 

6.        GENERAL

 6.1 Alternative Care;

 (a)  in exceptional circumstances such as those listed below, we will use reasonable efforts to contact the Customer and/or their emergency contact (if provided) to arrange alternative care;

i.  in the event we determine that it is not in our, or any of our dogs best interests to continue providing a service e.g. for dogs exhibiting aggressive or anti-social behaviour we reserve the right to cancel a booking without notice;

ii. if a Customer fails to pick up their pet within five (5) days after the service period identified in a Booking;

 (b)    should we not be able to contact the Customer or the emergency contact, we will use our best judgment to find alternative care for the pet until the Customer is able to retrieve his/her pet;

 (c)     you agree that you will be responsible for and will reimburse AMH Services Ltd. for all costs and expenses of any such action.

 

7.         PRIVACY POLICY

(a)     you consent to us retaining your contact details for the purpose of regular updates from us;

(b)    you consent to us sending text messages to your cellular phone and/or mobile device. We do not charge for sending text messages, but your carrier may charge you.

(c)     as part of the Site, we may share photo updates of guest pets and and/or reviews with Site users and the public. You agree that we may, at our sole discretion, publish these on the Site and across social media including Facebook, Twitter, Pinterest, and similar sites.

  

8.        DISPUTE RESOLUTION

(a)     we will endeavour, but will not be required to resolve all disputes between you and us amicably provided that if we cannot resolve a dispute, then we will immediately refer that dispute to be determined by way of mediation by a single mediator appointed by us.

 

9.        LIMITATION OF LIABILITY

 (a)     if at any time you are in breach of any obligations (including those relating to payment), we may suspend or terminate the supply of the Services to you and any of our obligations under the agreement without notice.  We will not be liable to you for any loss or damage you may suffer because we have exercised our rights pursuant to this clause.

 (b)    except as permitted by the Consumer Guarantees Act 1993, not bring or threaten to bring any claim against us for loss or injury incurred arising directly or indirectly from our provision of the Services;

(c) neither party shall be liable for any default due to any event beyond the reasonable control of that party including, but not limited to, act of god, pandemic, war, terrorism, fire, flood, drought, storm. 

(d) If any provision of this Agreement shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudice or impaired.

(e) The failure by us to enforce any provision of this Agreement shall not be treated as a waiver of that provision, nor shall it affect our right to subsequently enforce that provision.

10.  COPYRIGHT & INTELLECTUAL PROPERTY RIGHTS

(a)     all materials on the Site including the Cosy Cottage logo are owned by AMH Services Ltd. You may not use these materials except as we give you written permission to do so.

(b)    AMH Services Ltd. retains exclusive ownership of its intellectual property rights.